Return and Refund Policy

Our posters are made-to-order, specifically for each customer. As a result, we do not accept returns for personal reasons (change of mind, wrong size chosen, etc.).

This policy applies to all orders placed on nosroutes.com.

1. Defective or Damaged Products

If you receive a defective or damaged poster upon delivery, we will cover the cost of a new replacement order. The following are covered under this policy:

– physical damage to the delivered poster;

– errors in the number or quantity of products delivered;

– obvious defects in print quality.

Please inspect your order upon receipt and contact us within 30 days of delivery at hello@nosroutes.com, attaching photos of the defect. After this period, no replacement requests will be processed.

2. Packages Lost in Transit

If your package has not arrived and the estimated delivery date has passed, please contact us at hello@nosroutes.com within 30 days of that estimated date. We will arrange for a replacement order to be shipped at no additional cost.

3. Package Returned to the Sender

A package may be returned to the sender for the following reasons:
– incorrect or incomplete delivery address;
– refusal of the package by the recipient;
– package not claimed at the post office or the carrier’s pickup location.
In these cases, the package is returned and destroyed by the carrier. You will need to place a new order to receive your poster. Contact us at hello@nosroutes.com and we will do our best to find a solution tailored to your situation.

4. Right of Withdrawal — Applicable Exception

In accordance with Article 16(c) of European Directive 2011/83/EU on consumer rights, the 14-day right of withdrawal does not apply to goods manufactured to the consumer’s specifications or clearly personalized. Since Routes posters are produced on demand for each order, they fall under this exception.
If you have any questions about how this provision applies to your situation, please do not hesitate to contact us.

5. Refunds

Any refunds (in the cases provided for in Article 3 and as determined by Routes) will be processed within 10 business days of approval, using the same payment method used for the order. The time it takes for the refund to appear on your statement depends on your bank or card issuer.
If more than 15 business days have passed since your refund was approved and it has not yet appeared, please contact us at hello@nosroutes.com.

6. How to Contact Us

For any inquiries regarding an order (defects, lost packages, or packages returned to the sender), please email us at: hello@nosroutes.com
Please include your order number and, if applicable, attach a photo of the product you received. We will respond within 48 business hours.